Responsibilities

• Professionally handle requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Contact customer to ensure they have satisfaction in the solution /services provided
• Maintain a record of all customer but existing and prospects. Also manage customers’ accounts.
• Give support to customers during projects.
• Attracts potential customers by answering product and service questions: suggesting information about Sidmach products and services.
• Maintains customer records by updating account information.
• Recommends potential products or services to customer via telephone by collating customer information and analysis of customers need.
• Prepares product or service reports by collecting and analysing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions including details of inquiries, comments, complaints and follow up on customer interactions
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain a balance between company policy and customer benefit in decision making, handles issues in the best interest of both customer and company.
• Use automated information systems to analyse the customer’s situation.

Requirements

• Customer centric
• The organisation’s core business products/services
• Standard practices of customer service/management.
• Basic Microsoft office application.
• Market knowledge.

Salary
N250,000 – N300,000 / month.