We are now looking for a Senior Operations & Dispatch Associate in Nigeria, someone who thrives in fast-paced environments, knows how to coordinate teams in real time, and has experience dispatching staff or vehicles.

The Role in One Line

Take ownership of daily guide scheduling, real-time dispatch coordination, and on-shift problem solving, ensuring that every tour is fully staffed, on time, and set up for guest excellence.
What You’ll Do

Dispatch & Real-Time Coordination

• Oversee daily dispatch of guides and vehicles across multiple North American cities.
• Respond quickly to live operational issues such as no-shows, delays, route changes, or guest escalations.
• Act as the “command center” during your shift, keeping tours running smoothly.

Scheduling & Workforce Planning

• Build and maintain accurate weekly schedules for guides, resolving conflicts and ensuring coverage.
• Manage shift swaps and last-minute schedule adjustments with speed and fairness.

Operational Monitoring

• Track guide check-ins, punctuality, and attendance in real time.
• Escalate concerns and performance issues to the Operations Manager.
• Use dashboards, spreadsheets, and scheduling tools to update assignments and maintain live visibility.

Leadership & Support

• Be the first point of contact for guides during your shift, providing clear, empathetic support.
• Mentor newer associates and help drive process improvements.
• Contribute to training and SOP updates during the off-season.

What You Bring

Must-Have

• 4-5 years’ experience in dispatch, scheduling, or workforce coordination (transportation, logistics, ride-hailing, BPO/operations centers, etc.)
• Proven track record in customer service or staff support, calm under pressure and great with people
• Strong organizational and problem-solving skills
• Proficiency with spreadsheets (Google Sheets, Excel) and scheduling or dispatch tools
• Excellent communication skills, clear, empathetic, and professional
• Availability to work shift patterns including evenings and weekends to cover North American hours

Nice-to-Have

• Experience managing or supporting remote or frontline teams
• Familiarity with tools like Discord, Slack, Rippling, or workforce management software
• Interest in travel, tourism, or guest operations

Why Join Us

• Be part of a high-growth, international operations team
• Work remotely with global colleagues while impacting day-to-day tours across North America
• Career growth into Operations Management roles
• Competitive pay and recognition for driving performance
• Collaborative, supportive culture with plenty of opportunities to learn and lead

Compensation

• Competitive monthly salary in NGN (aligned with senior associate level)
• Paid time off and company perks