Key Responsibilities
Front Desk Management:

• Welcome and attend to all visitors, clients, and guests in a professional and courteous manner.
• Manage the reception area to ensure it is clean, organized, and presentable at all times.
• Receive, sort, and distribute incoming calls, mails, and deliveries.
• Maintain visitor logs and ensure security protocols for access are followed.

Customer Service Support:

• Respond promptly to customer inquiries (in-person, phone, or email).
• Provide accurate information about company services, products, or departments.
• Handle complaints professionally, escalating unresolved issues to the appropriate unit.
• Follow up on customer interactions to ensure satisfaction.

Administrative Support:

• Schedule and coordinate appointments, meetings, and conference room bookings.
• Assist with clerical tasks such as filing, photocopying, and data entry as needed.
• Support other departments in communication and correspondence with external stakeholders.
• Maintain an updated directory of staff contact information.

Qualifications & Skills

• B.Sc./HND in Business Administration, Mass Communication, or a related field.
• 1–3 years’ experience in a front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in MS Office Suite and familiarity with customer service software is an advantage.
• Professional appearance, good grooming, and positive attitude.