Job Description

• Contact clients with overdue payments via calls, emails, or in-person visits to negotiate repayment plans and recover outstanding debts. Maintain regular communication with clients to ensure timely payments and address any concerns related to their accounts.
• Monitor and manage assigned accounts, tracking the status of overdue payments and maintaining accurate records.
• Develop feasible repayment plans that align with clients’ financial situations while adhering to institution’s policies.
• Ensure all recovery activities comply with legal requirements and bank policies, maintaining confidentiality of client information.
• Prepare regular reports on overdue accounts, recovery progress, and challenges faced.
• Work closely with other departments, such as Credit and Risk Management, to share information and improve recovery rates.
• Conduct field visits to assess clients’ repayment ability and collateral conditions when necessary.