Position Summary

• We are seeking a smart, articulate, and highly professional Client Advisor for our Abuja branch.
• This is a graduate trainee position designed for a driven individual eager to learn, grow, and thrive in the luxury retail finance space.
• The ideal candidate will serve as the first point of contact for clients, offering exceptional service while maintaining the brand’s tone of elegance, precision, and discretion.

Key Responsibilities

• Welcome and attend to walk-in and online clients in a polished, professional manner.
• Assist clients in the evaluation and pawning process of luxury items.
• Provide accurate information about loan terms, interest rates, and repayment schedules.
• Maintain strong product knowledge across luxury categories and services offered.
• Uphold confidentiality and client trust at all times.
• Maintain detailed and accurate records of client interactions and transactions.
• Follow up with clients regarding renewals, redemptions, and due payments.
• Support operational tasks as assigned, including customer onboarding and administrative documentation.
• Contribute to a luxury client experience aligned with the brand’s standards.
• Collaborate with team members to meet individual and branch performance targets.

Requirements

• A minimum of a Bachelor’s degree in any field.
• Must reside in Abuja.
• Must be a female
• Must be able to speak and understand Hausa fluently.
• Strong communication and interpersonal skills.
• High emotional intelligence and client service orientation.
• Tech-savvy, with working knowledge of digital tools and CRM systems.
• Attention to detail and ability to maintain confidentiality.
• Willingness to learn and adapt in a fast-paced environment.
• Professional appearance and a polished demeanor.
• Previous experience in luxury retail, customer service, banking, or similar fields (an added advantage, but not mandatory).

What We Offer

• Structured graduate trainee onboarding and hands-on training.
• Opportunity to grow within a prestigious luxury finance brand.
• Competitive compensation and bonus potential.
• A dynamic, respectful, and growth-driven work environment.