Jobs

Customer Success (Intern) at FlexiSAF Edusoft Limited

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 0 – 1 years
  • Location Lagos
  • Job Field Customer Care&nbsp , Internships / Volunteering&nbsp

Customer Success (Intern) at FlexiSAF Edusoft Limited

Customer Success (Intern)

Job responsibilities

  • Support Day-to-Day Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution.
  • Build and Maintain Effective Relationships: Establish strong, positive relationships with key client contacts to provide excellent customer service.
  • Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
  • Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
  • Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
  • Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.
  • This is a paid internship with a monthly allowance range of N50,000k to N70,000k. It is also a hybrid engagement with both remote and onsite conditions.
  • Important Information
  • Please note that once the recruitment team has received the right number of applications, this process will close. Interested candidates are therefore advised to apply as soon as possible.

Requirements

  • First degree in Computer Science or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application.
  • 0-1 year of experience in customer-facing preferably in the SaaS Products industry.
  • A passion for solving problems, especially technical ones, and delivering excellent service.
  • Great communication skills, especially when responding to customer emails and inquiries.
  • Strong communication and presentation skills
  • A problem-solving mindset and the ability to troubleshoot technical issues under pressure.
  • Proficiency with MS Office tools (Excel, Word, PowerPoint).
  • A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
  • A desire to learn and grow in customer support and success roles.

Method of Application

Interested and qualified? Go to FlexiSAF Edusoft Limited on flexisaf.zohorecruit.com to apply

Leave a Comment