- Contents
- Open Jobs
- Customer Service Representative (Igbo & English)
- Quality Assurance Manager
- Talent Experience Officer
- Maintenance Planner (Beverage Industry)
-
Method of Application
Jobs at Seven Up Bottling Company
Customer Service Representative (Igbo & English)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Lagos
- City Ijora
- Job Field Customer Care 
Job Summary
- Customer Service Representative is the front line of support for the company’s customers.
- You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience.
Qualifications
- Bachelor’s Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
- Must be proficient in Igbo language and fluent in English
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
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Method of Application
Job Summary
- We are currently recruiting a Talent Experience Officer whose responsibilities focus on providing strategic and hands-on support for P &C function in respective region in the areas of recruiting, onboarding, employee relations, compliance, compensation and benefit and training.
Responsibilities
Recruitment / Performance management:
- Liaise with the talent resourcing team to organize and coordinate regional recruiting process (create ads, manage on-line postings, schedule
- Organize and implement the on-boarding process for new hires (conduct orientation to the Institute, present and explain benefit offerings, and provide employees with a welcoming and inclusive experience)
- Assist in annual budget planning and maintenance of departmental budget.
- Facilitate scheduled performance review process, providing guidance, tools and training for managers and employees.
- Provide HR reports as needed to central administration and scientific leadership
Human Capital:
- Ensuring maintenance of all employee data, records and files in accordance with statutory and organizational requirements.
- Ensuring that files and systems are up to date and accurate at all times
- Appropriate absence monitoring including use of electronic time-keeping systems liaising with managers as required
- Provide compensation related data to support preparation and processing of payroll as required. Ensure timely resolution of compensation related queries
Employee Relations:
- Serve as key communicator and enforcer of key HR policy and procedure including leave of absence, time and attendance management, and the like, to ensure
- Effective implementation of policies and procedures
- Provision of employee relations advice and guidance including current and former employees including advising leadership on organization
Requirements
- A minimum of Bachelor Degree (B.Sc.) or HND in Social Sciences, Humanities or any other related field.
- Proven work experience in an FMCG Industry is preferable
- Minimum of 2-4 years of work experience
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