Job Summary

• Customer Service Representative is the front line of support for the company’s customers.
• You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Provide customer support via various channels
• Escalate complex customer issues to management
• Collect and record customer feedback
• Help to improve the customer experience.

Qualifications

• Bachelor’s Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
• Must be proficient in Igbo language and fluent in English
• Proficiency in Microsoft Office and customer service software.
• Must be open to working on a shift schedule
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

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Job Summary

• We are currently recruiting a Talent Experience Officer whose responsibilities focus on providing strategic and hands-on support for P &C function in respective region in the areas of recruiting, onboarding, employee relations, compliance, compensation and benefit and training.

Responsibilities
Recruitment / Performance management:

• Liaise with the talent resourcing team to organize and coordinate regional recruiting process (create ads, manage on-line postings, schedule
• Organize and implement the on-boarding process for new hires (conduct orientation to the Institute, present and explain benefit offerings, and provide employees with a welcoming and inclusive experience)
• Assist in annual budget planning and maintenance of departmental budget.
• Facilitate scheduled performance review process, providing guidance, tools and training for managers and employees.
• Provide HR reports as needed to central administration and scientific leadership

Human Capital:

• Ensuring maintenance of all employee data, records and files in accordance with statutory and organizational requirements.
• Ensuring that files and systems are up to date and accurate at all times
• Appropriate absence monitoring including use of electronic time-keeping systems liaising with managers as required
• Provide compensation related data to support preparation and processing of payroll as required. Ensure timely resolution of compensation related queries

Employee Relations:

• Serve as key communicator and enforcer of key HR policy and procedure including leave of absence, time and attendance management, and the like, to ensure
• Effective implementation of policies and procedures
• Provision of employee relations advice and guidance including current and former employees including advising leadership on organization

Requirements

• A minimum of Bachelor Degree (B.Sc.) or HND in Social Sciences, Humanities or any other related field.
• Proven work experience in an FMCG Industry is preferable
• Minimum of 2-4 years of work experience

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