Jobs

Jobs at Seven Up Bottling Company

  • Contents
  • Open Jobs
    1. Customer Service Representative (Igbo & English)
    2. Quality Assurance Manager
    3. Talent Experience Officer
    4. Maintenance Planner (Beverage Industry)
  • Method of Application

Jobs at Seven Up Bottling Company

Customer Service Representative (Igbo & English)

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Lagos
  • City Ijora
  • Job Field Customer Care&nbsp

Job Summary

  • Customer Service Representative is the front line of support for the company’s customers.
  • You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

  • Answer customer questions about products or services
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience.

Qualifications

  • Bachelor’s Degree in Business Administration or relevant field.
  • A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
  • Must be proficient in Igbo language and fluent in English
  • Proficiency in Microsoft Office and customer service software.
  • Must be open to working on a shift schedule
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

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Method of Application

Job Summary

  • We are currently recruiting a Talent Experience Officer whose responsibilities focus on providing strategic and hands-on support for P &C function in respective region in the areas of recruiting, onboarding, employee relations, compliance, compensation and benefit and training.

Responsibilities
Recruitment / Performance management:

  • Liaise with the talent resourcing team to organize and coordinate regional recruiting process (create ads, manage on-line postings, schedule
  • Organize and implement the on-boarding process for new hires (conduct orientation to the Institute, present and explain benefit offerings, and provide employees with a welcoming and inclusive experience)
  • Assist in annual budget planning and maintenance of departmental budget.
  • Facilitate scheduled performance review process, providing guidance, tools and training for managers and employees.
  • Provide HR reports as needed to central administration and scientific leadership

Human Capital:

  • Ensuring maintenance of all employee data, records and files in accordance with statutory and organizational requirements.
  • Ensuring that files and systems are up to date and accurate at all times
  • Appropriate absence monitoring including use of electronic time-keeping systems liaising with managers as required
  • Provide compensation related data to support preparation and processing of payroll as required. Ensure timely resolution of compensation related queries

Employee Relations:

  • Serve as key communicator and enforcer of key HR policy and procedure including leave of absence, time and attendance management, and the like, to ensure
  • Effective implementation of policies and procedures
  • Provision of employee relations advice and guidance including current and former employees including advising leadership on organization

Requirements

  • A minimum of Bachelor Degree (B.Sc.) or HND in Social Sciences, Humanities or any other related field.
  • Proven work experience in an FMCG Industry is preferable
  • Minimum of 2-4 years of work experience

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