The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Job Description

• Responsible for interpreting and implementing strategic cinema business plan.
• Manage the entire cinema team to deliver superior service to customers
• Develop and nurture internal and external relationships to help achieve business objectives
• Develop initiatives and search for viable opportunities for business and EBITDA growth
• Participate in the development and implement the budget for assigned site
• Maintain extensive knowledge of current market conditions, market share and trends and prepare periodic reports on achievements.

Operations

• To implement, maintain and ensure adherence to Operations Standards, Company Policies and Procedures and initiatives.
• To deliver excellent Guest service through well trained and highly motivated teams. Ensure that Guest concerns are responded to appropriately and in a timely manner. Ensure all Guest feedback is reviewed and analysed, action plans created where necessary
• To propose and prepare with the filmbooking department, a performance schedule plan to meet business plan objectives.
• To drive daily retail profitability by maximising RPH & minimising shrinkage and wastage. Ensure relevant checks and balances are in place to ensure delivery of KPI’s
• To pro-actively manage operational costs on a day-to-day basis through effective management of controllable costs, third party contractors and team members.
• Accountability for the whole employee life cycle of all employees. This includes managing the performance of all employees by cultivating a team spirit, effective coaching and performance management.
• Manage in-cinema’s marketing; maximising audiences for films and other events therefore, increasing admission numbers to increase market share of Filmhouse cinemas and achieve financial growth
• Overall responsibility over the safety of employees and guests by complying with company standards, Health and Safety and Environment legislation and meeting all other statutory requirements.
• To manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, Guests, and employees at all times Revenue Assurance
• Responsible for all cash and cash assets at assigned location
• Responsible for the disbursement and management of petty cash at the site.
• Responsible for cash evacuation/banking as directed. This includes cash preparation for bank pick-up / drop-off and to send report to site accountant for compilation

Qualifications

• Bachelor’s Degree in relevant field from an accredited university
• Minimum of 5 years in operations management at a supervisory level (retail experience preferred