Position Summary

• This role supports the smooth execution of franchise-related payments and collections. The Franchise Collection Officer will be responsible for reviewing, processing, and tracking payments for government-related duties, taxes, and other franchise commitments.
• The ideal candidate must be detail-oriented, process-driven, and able to manage stakeholder relationships while ensuring all transactions are completed efficiently and in compliance with internal standards.

Key Responsibilities
Franchise Payment Processing:

• Review payment instructions and ensure they meet policy and regulatory standards.
• Process tax, customs, and other franchise payments accurately and on time.
• Handle assignments related to payment verification and disbursement.

Control, Documentation & Reporting:

• Maintain accurate records of all payment requests and transactions.
• Forward perfected instructions to the relevant internal teams for processing.
• Provide periodic reports and data summaries on collections activities.

Customer and Team Support:

• Respond to queries from customers and internal teams regarding franchise collections.
• Collaborate with team members to ensure proper archiving and retrieval of customer files and documents.
• Assist in managing franchise-related administrative tasks (e.g., stationery requests, documentation control).

Qualifications & Requirements

• Bachelor’s degree in any relevant field.
• 0–2 years of experience in franchise collections, financial services, or administrative sales support.
• Knowledge of banking operations, government payment systems, or commercial collections is an added advantage.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Strong attention to detail, process discipline, and customer service orientation.
• Excellent communication skills and the ability to follow procedures without deviation.