• We are seeking a dynamic and organized Business Operations Officer to join our growing team. This role is vital to the smooth running of our security services firm, with a strong focus on administration, operations coordination, client relations, reporting, and documentation. The ideal candidate will be detail-oriented, proactive, and capable of juggling multiple responsibilities across departments.

Key Responsibilities

Operations Coordination

• Oversee daily operations, logistics, and service activations.
• Track operatives’ deployment, location performance, and training schedules.
• Coordinate virtual and physical training sessions for operatives.

Administrative Oversight

• Manage onboarding and documentation for operatives (e.g., IDs, guarantor forms, Code of Conduct).
• Maintain key internal files including SLAs, NDAs, and policy documents.

Client Relations & Communication

• Liaise with clients, handling proposals, SLAs, monthly reports, and feedback.
• Address and escalate complaints or incidents in coordination with relevant teams.

Reporting & Documentation

• Prepare monthly security and performance reports, incident logs, and risk assessments.
• Draft memos, investigation reports, and coordinate client-stakeholder communications.
• Internal Coordination
• Track KPIs for field officers and ensure timely completion of action plans.
• Organize meetings, document outcomes, and follow through on deliverables.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years experience in business operations, preferably in the security or facility management sector.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office Suite and document management tools.
• Experience working with teams across multiple locations is a plus.

Key Skills

• Administrative efficiency
• Strong communication (written and verbal)
• Attention to detail
• Proactive problem-solving
• Client management
• Process improvement
• Report writing
• Multitasking and time management