JOB RESPONSIBILITIES

• Strategic Leadership & Execution:
• Sales & Marketing Oversight:
• IT & Digital Transformation:
• Customer Experience & Retention:
• Operational Efficiency & Performance Management:
• Risk Management & Compliance:

EDUCATIONAL QUALIFICATIONS AND REQUIRED EXPERIENCE:

• Bachelor’s degree in Business Administration, Technology Management, Engineering, Marketing, or a related field.
• Master’s degree in Business Administration (MBA) or a relevant field is highly preferred.
• Minimum of 15 years of progressive leadership experience, with at least 7 years in an executive role in a technology-driven or business solutions organization.
• Proven experience in managing multi-functional teams, particularly in Sales, Marketing, IT, and Customer Experience.
• Demonstrated success in business growth, operational excellence, and process improvement.
• Strong background in digital transformation, emerging technology solutions, and customer engagement strategies.

REQUIRED COMPETENCIES:

KNOWLEDGE:

• Deep understanding of business technology solutions and digital transformation.
• Strong grasp of financial management, budgeting, and revenue forecasting.
• Expertise in customer experience management and operational excellence
• frameworks.

SKILLS:

• Leadership and strategic decision-making.
• Excellent communication and negotiation skills.
• Analytical thinking and problem-solving.
• Ability to manage complex projects and multi-disciplinary teams.
• Strong stakeholder management and relationship-building skills.

BEHAVIOURS:

• Results-driven and proactive.
• Adaptability to changing market conditions.
• Integrity and strong ethical standards.
• Collaborative mindset and team-oriented approach.

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