Salary Range:NGN180,000 – NGN200,000

About Our Client

Our client, Minimal Concepts Nigeria is seeking an Operations Manager. Minimal Concepts is not just another interior design company—They’re on a mission to create timeless, functional spaces that genuinely improve how people live and work. As an Operations Manager, every system you implement and every project you deliver has a direct impact on transforming environments and enhancing human experiences. We believe operations should empower creativity, not constrain it.

What You’ll Actually Be Doing

Imagine a client walks into their newly completed office space and everything flows perfectly from the initial design concept to the final installation. The project coordination you orchestrated and the operational systems you built made this seamless experience possible. Your work doesn’t just manage processes, it ensures that every Minimal Concept project reflects our commitment to excellence and human-centered design.

As an Operations Manager, you’ll be the backbone that connects creative vision with flawless execution. You’ll work directly with the Founder and talented design teams to ensure every project moves smoothly from concept to completion while building the operational foundation for our growing company.

Your Day to Day Reality:

• Morning: Review project timelines, coordinate with design teams on daily priorities, and check in with clients on active installations.
• Core Work: Manage project workflows using tools like Zoho Project or Asana, coordinate with vendors and contractors, and ensure design specifications translate into flawless execution. You’ll oversee procurement schedules, quality control processes, and resource allocation across multiple concurrent projects.
• Problem-Solving: Navigate supply chain challenges, resolve on-site installation issues, and optimize processes to improve efficiency without compromising our design standards.
• Impact Moments: Watch clients experience their transformed spaces for the first time, knowing that your coordination made their dream renovation possible within timeline and budget.

What We’re Really Looking for:

• Client-First Mindset: You genuinely care about every client’s experience and take personal ownership of ensuring their satisfaction throughout the entire journey. You understand that behind every project is someone’s vision of their ideal space, and you’re committed to exceeding their expectations.
• Process Excellence with Heart: You thrive on creating systems that work beautifully for both internal teams and clients. You see opportunities to improve client communication, streamline project workflows, and turn complex transformations into smooth, predictable experiences.
• Design Industry Appreciation: While you don’t need to be a designer, you should genuinely understand and appreciate the interior design process and why attention to detail matters in creating spaces that enhance human experience.
• Team Coordination: You excel at keeping diverse teams (designers, contractors, suppliers) aligned and moving toward shared goals. You’re the person everyone turns to when they need clarity on what happens next.
• Relationship Building: You excel at building trust with clients, managing expectations transparently, and maintaining strong relationships with diverse stakeholders including designers, contractors, and suppliers. People naturally turn to you when they need clarity and reassurance.
• Financial Management: Handle bill compilation and sending bills to clients, ensuring accurate invoicing and timely payment processing.

Technical Foundation You’ll Need

• 3-5 years experience in operations management, project coordination, or team leadership
• Added Advantage: Experience in interior decoration, real estate development, construction project management, or related creative industries
• Proven track record managing complex projects with multiple stakeholders
• Proficiency with project management tools (Zoho Project, Trello, Asana, Excel, Google Workspace)
• Strong understanding of budgeting, procurement, and resource planning
• Experience coordinating with vendors, contractors, and external partners
• Bachelor’s degree in Business, Operations, or related field preferred

Key Responsibilities

• Client Experience Management: Lead exceptional client service throughout our Assessment, Design, and Execution phases, ensuring clear communication, expectation management, and satisfaction at every touchpoint.
• Operational Excellence: Oversee daily workflows across design, procurement, and project execution to ensure consistent quality and efficiency while maintaining our client-first approach.
• Project Delivery: Manage project timelines from initial assessment through final installation, coordinating with all stakeholders to ensure every client receives their completed space on schedule and to specification.
• Process Optimization: Continuously refine our 3-stage process (Assessment, Design, Execution) to enhance client experience while improving operational efficiency.
• Team Coordination: Lead operational teams, facilitate communication between departments, and maintain accountability across all project phases while fostering a client-focused culture.
• Quality Assurance: Implement and monitor quality control processes to ensure every delivered project meets both our standards and exceeds client expectations.
• Resource Management: Coordinate procurement, manage operational budgets, and optimize resource allocation across multiple concurrent projects without compromising client service quality.
• Stakeholder Relations: Maintain exceptional communication with clients, vendors, and contractors throughout project lifecycles, ensuring transparency and proactive issue resolution.
• Financial Management: Handle bill compilation and sending bills to clients, ensuring accurate invoicing and timely payment processing.

Why This Role Matters

This isn’t just about managing projects, you’ll be the force that turns design concepts into life-changing spaces. You’ll see families enjoy their transformed homes, businesses thrive in optimized work environments, and communities benefit from thoughtfully designed spaces across Nigeria.

Our team is small enough that your client-focused approach and operational systems directly shape how we deliver on our promises, but focused enough that every project has a clear purpose and measurable impact. You’ll work directly with leadership, receive immediate feedback from delighted clients, and see the tangible results of your commitment to operational and service excellence.

If you’re passionate about operations and want your organizational skills to contribute to creating beautiful, functional environments, we’d love to hear from you.