Job Responsibilities

• Order Management: Receiving and processing sales orders, verifying their accuracy, and preparing dispatch documentation.
• Route Planning and Optimization: Planning efficient delivery routes for dispatch riders or vehicles, considering factors like traffic, distance, and delivery deadlines.
• Dispatch Coordination: Supervising the loading and unloading of goods onto delivery vehicles, ensuring proper handling and safety procedures are followed.
• Delivery Tracking and Reporting: Monitoring the progress of deliveries, providing updates to relevant parties (sales teams, customers), and maintaining accurate records of dispatched items.
• Inventory Management: Maintaining records of stock levels, ensuring accurate inventory counts, and reporting any discrepancies or damages.
• Customer Service: Providing excellent customer service during deliveries, addressing any inquiries or concerns, and ensuring customer satisfaction.
• Equipment Management: Ensuring the proper maintenance and roadworthiness of dispatch vehicles, and reporting any issues or damages.
• Safety Compliance: Ensuring all dispatch operations adhere to safety regulations and company policies

Qualifications & Experience

• Possess a university degree, in any discipline, preferably in Business Administration.
• Possess two to three years’ experience within a reputable FMCG / multinational company.
• Be a computer expert especially in MS Word, Excel and Power point.
• Have strong numerical skills.
• Excellent oral and written communication skills.
• Be a team player with the ability to drive the team to unsurpassed success.
• Be mobile and willing to be flexible in terms of location.
• Driving license is a must