What You’ll Do:

• Provide 1st-level support, resolving issues swiftly in line with defined OLAs.
• Manage and monitor service desk tickets, ensuring timely escalation and resolution.
• Coordinate the setup of new staff with HR, Admin, and SCM for seamless onboarding.
• Install, administer, and maintain LAN, routers, firewalls, and Asterisk-based PBX systems.
• Deploy and evaluate end-user productivity tools to enhance workplace efficiency.
• Ensure enterprise endpoint security for desktops, laptops, and mobile devices.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, Communications, or a related field.
• 1-2 years of experience in a technical helpdesk role, supporting Windows 7/8/10, Microsoft Office (or open-source alternatives), and business applications.
• Strong knowledge of TCP/IP, SMTP, SNMP, VPNs, and Asterisk-based PBX systems.
• Proven ability to deliver superior customer service and work effectively in a team.
• Excellent problem-solving, communication, and organizational skills.
• Experience supporting hardware (desktops, laptops, printers, mobile devices) and software remotely and in-person.

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What You’ll Do:

• Analyze business processes to identify optimization, cost-saving, and revenue-enhancing opportunities.
• Elicit and align business requirements through interviews, workshops, and detailed documentation (SRS, SRD, user stories, mockups).
• Lead process discovery and re-engineering to design streamlined, measurable workflows.
• Implement automation using tools like n8n or Microsoft Power Automate to boost efficiency.
• Manage projects using Agile, Scrum, or Waterfall methodologies, tracking progress with tools like Jira or Zoho Project.
• Build strong stakeholder relationships, ensuring clear communication and alignment with IT solutions.
• Leverage data analytics to inform decisions and uncover impactful business trends.

What We’re Looking For:

• University degree in Computer Science, IT, Business Management, or related fields (minimum 2.2/Upper Credit).
• Professional certifications (ECBA, CCBA, CBPP) are a plus.
• Experience in requirements elicitation, business process modeling (BPMN, UML), and tools like Visio or Lucidchart.
• Familiarity with automation tools (n8n, Power Automate) and project management platforms (Jira, Zoho Project).
• Strong skills in communication, problem-solving, stakeholder management, and Agile/Scrum/Waterfall methodologies.

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