Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Visit clients’ premises to resolve technical issues.
• Ensure stable & reliable network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software on the site.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Identify and assess Customers’ needs to achieve satisfaction.
• Communicating with Customers through various channels e.g email, sms and phone call etc.
• Acknowledging and resolving Customer complaints.
• Processing orders, forms, applications and requests.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Managing a Team of IT trainee or junior Customer support representives in NOC.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with Customer accounts through open and interactive.
• Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, Zalpro, Zoho Desk.
• Liaise with Project and Accounts departments on fault resolutions and Customer account reconciliation.
• Ask Customers targeted questions to quickly understand the root cause of the problem.
• Talk Customer through a series of actions, via phone, email or chat, until the issue is solve.
• Properly escalate unresolved issues to appropriate levels.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution. with 2-4 years experience.
• A focussed, self-motivated employee with creative flair who will bring Network strategies to life.
• Passionate about Network Strategies that thrives on delivering exciting performance and content.
• Service and process knowledge.
• Friendly attitude.
• Empathy.
• Strong time Management.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Ability to work weekends and in shifts.

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Main Duties

• Assisting the CFO in day-to-day financial operations, including budgeting, financial forecasting, and cash flow management.
• Responsible for ensuring compliance with the monthly tax remittances – VAT, WHT. PAYE Tax and other similar taxes to FIRS and LIRS.
• Ensure compliance with monthly staff Pension remittance and other statutory deduction.
• Support in the preparation for the tax audit exercise – documentation and other activities precedent to, during and after the tax audit.
• Support in the filing and documentation of all statutory compliance Certificates, required for the company’s business operations.
• Support in the update and review of periodic financial and management reports.
• Support in the application and documentation for the various financing arrangements.
• Support during the statutory audit exercise.
• Collaborating with other departments to gather financial information and support decision-making processes.
• Monitoring financial transactions, ensuring proper documentation and adherence to internal controls.
• Assisting in the preparation of annual budgets and variance analysis.
• Support the CFO in financial analysis, providing insights and recommendations to improve financial performance.
• Staying up-to-date with changes in accounting regulations and ensuring compliance in financial operations.
• Performing other duties as assigned by the CFO.

Personal Qualities & Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Must have 3 years plus cognate experience in a similar position from reputable big organization.
• Strong knowledge of accounting principles, practices, and regulations.
• Proficiency in advanced MS Excel and accounting software especially Zoho Books.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and accuracy in financial data analysis.
• Ability to work independently and meet tight deadlines.
• Effective communication skills to collaborate with cross-functional teams and present financial information.
• Experience with financial reporting and auditing processes.
• Knowledge of tax regulations and compliance.
• Ability to maintain confidentiality and handle sensitive financial information.
• Demonstrates sense of urgency & tenacious at work.
• Candidate must reside around Lagos Island, Lekki-Ajah Axis.

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