Job Summary:

• We are seeking experienced and professional Waiters to join our Food & Beverage team. The ideal candidates must have a minimum of two (2) years’ experience working in a 3-star or higher-rated hotel. The role involves providing excellent table service, attending to guests promptly, and ensuring an exceptional and memorable dining experience.

Key Responsibilities:

• Greet guests warmly and provide a welcoming atmosphere.
• Present menus, explain daily specials, and provide menu recommendations.
• Accurately take food and beverage orders and input them into the POS system.
• Serve food and drinks promptly and in accordance with service standards.
• Check in with guests to ensure satisfaction and handle any concerns professionally.
• Clear and reset tables efficiently for incoming guests.
• Assist in maintaining cleanliness and organization in the dining area.
• Handle payments accurately and issue receipts.
• Comply with all food hygiene and safety regulations.
• Coordinate effectively with kitchen and bar staff for timely service.
• Follow company policies and report any issues to the supervisor promptly.

Minimum Qualifications:

• Certificate or Diploma in Hospitality Management or related field.
• Minimum of 2 years’ verifiable experience as a waiter in a 3-star or higher-rated hotel.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work under pressure and multitask effectively.
• Flexible to work shifts, weekends, and holidays.
• Basic knowledge of food and beverage service operations.
• High school certificate or equivalent qualification.

Preferred Competencies:

• Professional and courteous guest interaction.
• Ability to handle multiple tables and guest requests simultaneously.
• Accuracy in order-taking, billing, and food presentation.
• Familiarity with menu items, ingredients, and upselling techniques.
• Strong teamwork and coordination with support departments.
• Calm and efficient in handling guest concerns or complaints.
• Physically fit to stand and move around for extended hours.