Job Description

• Client Engagement: Proactively engage with potential clients to understand their business needs and present appropriate software solutions.
• Account Management: Act as the main point of contact for assigned clients, managing relationships, handling queries, and addressing issues in a timely and professional manner.
• Onboarding: Manage the onboarding process for new clients, ensuring they are fully trained and familiar with the software features and benefits.
• Customer Support: Provide ongoing post-sale support to ensure the smooth implementation of software solutions, offer guidance, and resolve technical issues.
• Business Development; growing the company customer base and making it more profitable and successful by onboarding new clients onto the system;
• Client Retention: Work closely with clients to ensure they remain satisfied with services provided, proactively identify opportunities for additional value, and foster long-term relationships.
• Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure client feedback is communicated, and solutions are delivered effectively.
• Account Strategy: Develop tailored account strategies to enhance client engagement and drive solution adoption.
• Problem-Solving: Address client concerns and troubleshooting by working with internal teams to provide timely solutions.
• Reporting: Maintain up-to-date records on client interactions and account status, preparing reports for internal use.

Competencies

• Bachelor’s degree in Business, IT, or a related field.
• 0 -1 + years of experience in customer relations, account management, or client support, preferably in the software or technology sector
•  Strong understanding of the Kenyan business landscape and its challenges
• Self-motivated, results-oriented, and able to work independently.
• Ability to build strong relationships and cultivate client trust.
• Proactive and eager to learn and adapt to new technologies
• Competency in Microsoft applications
• Data Analysis
• Report Writing
• IT Skills
• Excellent communication, presentation, and negotiation skills.
• Problem solving skills