The Customer Care Agent is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.

Key Skills & Qualifications:

• Education: KCSE certificate; minimum Grade C plain or equivalent Diploma in Customer Service, Business Administration, or related field (preferred)
• 1-2 years of experience in customer service, preferably in a manufacturing or factory setting
• Good understanding of customer service and CRM systems.
• Excellent communication, listening, and problem-solving skills.
• Friendly, patient, and professional with all types of customers.
• Able to manage time well and handle multiple tasks at once.
• Skilled in MS Office and CRM tools.
• Team player with a positive, customer-first attitude.

Key Competencies

• Fluent in both English and Kiswahili; sharp in written and spoken formats for seamless customer interactions.
• Trained to thrive under pressure, managing heavy call traffic, resolving complaints swiftly, and maintaining professionalism throughout.
• Precision-driven with fast data entry skills, excelling at interpreting customer orders, invoices, and dispatch documentation.
• Multitasking across calls, emails, and system updates simultaneously without missing a beat or a deadline.
• Strong liaison between sales, dispatch, and production ensuring timely delivery and clear customer updates.
• Well-versed in basic factory product specs (sizes, types, colors) and inventory procedures, supporting accurate order fulfillment.
• Calm, patient, and courteous even with irate customers: balancing empathy with clear solutions.
• Dependable team player who adapts quickly to new systems, maintains detailed records, and consistently meets targets.

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As our Crane Operator, you’ll handle lifting operations with precision and safety, ensuring smooth material movement on site. You’ll coordinate closely with site teams, maintain equipment, and follow safety protocols to support timely project delivery.

Key Skills & Qualifications:

• Education: Minimum of KCSE Certificate or equivalent.
• Certificate in Crane Operation from a nationally accredited institution (NITA/TVET).
• Driving License: Valid driving license.
• Experience: At least three years of experience as Winch/Crane Operator.
• Medical Fitness: Must be physically and medically fit.

Key Competencies

• Technical Knowledge: Understanding crane mechanisms, load limits, and safety protocols.
• Hand-Eye Coordination: Excellent coordination to maneuver cranes smoothly and safely.
• Attention to Detail: Precision in controlling crane movements to avoid accidents.
• Spatial Awareness: Ability to judge distances and navigate the crane in tight spaces.
• Communication Skills: Clear communication with ground crew to coordinate lifts.
• Problem-Solving: Quick thinking to address any mechanical issues or obstacles.
• Physical Stamina: The ability to handle physically demanding tasks for long periods.
• Safety Awareness: A strong commitment to following safety regulations and procedures.