QUALIFICATIONS;

• 2–4 years in IT support, systems admin, or technical operations.
• Experience with Windows/Linux, virtualization, and cloud platforms (Azure/AWS/GCP).
• Working knowledge of Microsoft 365, Azure AD, Intune.
• Familiarity with PBX/VoIP systems and cloud-hosted apps.
• Strong troubleshooting skills across devices, networks, and applications.
• Proactive thinker with strong ownership and systems-level understanding.
• Diploma/degree in IT, Computer Science, Networking, or equivalent practical experience.

GOOD TO HAVE SKILLS;

• Experience supporting digital health, telemedicine, or clinical systems.
• Certifications like CompTIA Network+, CCNA, or Azure Fundamentals.

KEY RESPONSIBILITIES;

• Provide 1st-line IT support across all departments using our helpdesk system.
• Maintain network stability for clinics, HQ, and remote teams (Wi-Fi, VPNs, failover).
• Troubleshoot VoIP/PBX, telehealth platforms, video consult tools, and hardware/software issues.
• Support new clinic setups, expansions, and virtual clinic deployments.
• Manage accounts, permissions, and compliance in Microsoft 365, Azure AD, and Intune.
• Enforce cybersecurity best practices (MFA, endpoint protection, identity management).
• Maintain access logs, device inventories, and IT documentation.
• Set up and support clinic devices (laptops, routers, medical devices, digital pharmacy tools).
• Resolve EMR, telehealth, and digital pharmacy system issues.
• Ensure systems remain updated, secure, and compliant.
• Provide feedback to engineering and assist in testing new features.

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