Job summary

CHAK is seeking a competent ICT Officer who will provide professional, technical, and operational support to CHAK’s ICT systems, infrastructure, and services. The role will also support the digitization agenda by deploying, monitoring, and optimizing ICT systems, ensuring security, reliability, and efficiency across the organization.

Key responsibilities

• Provide ICT technical support in the implementation of CHAK digitization projects, including system deployment, user training, monitoring, and issue resolution in liaison with service providers.
• Continuously assessing CHAK ICT technologies, scanning the market for emerging solutions, and recommending the adoption of the latest technologies to enhance service delivery.
• Undertake ICT-related projects such as deploying systems, researching new technologies, and developing efficient, effective solutions for organizational needs.
• Contribute to the development and implementation of ICT strategies, plans, policies, and guidelines for CHAK.
• Optimize CHAK ICT resources by mitigating ICT risks, conducting regular security monitoring, and implementing preventive measures against potential intrusions.
• Provide user training and support to ensure effective and efficient utilization of ICT facilities and systems.
• Perform systems administration tasks to ensure continuous availability of networks, databases, and enterprise systems.
• Provide ICT support for CHAK’s virtual meetings, training, and webinars.
• Manage ICT contracts and service provider relationships to ensure efficient delivery and achievement of organizational outcomes.
• Perform routine backup operations, ensuring system data and files are securely stored and recoverable.
• Install, configure, and maintain software, hardware, and network infrastructure.
• Undertake software applications development, web design, updates, upgrades, and quality assurance, ensuring continuity and reliability of systems.
• Test and evaluate new equipment and systems, reporting performance findings to the ICT Manager.
• Manage servers, service desk operations, and CHAK’s website to ensure optimal functionality.
• Maintain up-to-date systems documentation, manuals, and administrative records.
• Troubleshoot ICT problems promptly and implement measures to prevent recurrence.
• Prepare reports, document incidents, and escalate issues as required.

Academic qualifications and experience

• Bachelor’s degree in computer science, Information Technology (IT), or a related field.
• Professional certifications in ICT, systems, or project management (e.g., CCNA, N+, Microsoft Certified Solutions Expert (MCSE), Microsoft Certified IT Professional (MCITP), ITIL, A+, or equivalent).
• Demonstrated experience in working with enterprise systems such as Microsoft Dynamics, ERP platforms, database administration, and business intelligence tools.
• Strong knowledge of Microsoft 365, SharePoint, Teams, Azure, and other cloud-based collaboration platforms.
• Membership in a recognized professional ICT body is an added advantage.
• At least 6 years’ progressive working experience in ICT management and systems support, preferably in a busy or multi-user environment.

Key skills, competencies, and attributes

• Strong technical expertise in enterprise systems, ICT infrastructure, and applications.
• Proficiency in computers and digital tools, with a proven track record in systems deployment, integration, and optimization.
• Ability to analyze, troubleshoot, and resolve ICT issues efficiently.
• Innovative, creative, and passionate about emerging technologies.
• Strong organizational and analytical skills, with attention to detail.
• Excellent oral and written communication skills.
• A proactive, self-driven professional with a positive attitude and ability to work under pressure.
• Ethical, trustworthy, and committed to high standards of professionalism.

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