The Quality Assurance (QA) Lead will play a critical role in ensuring the reliability, performance and integrity of ALU’s enterprise systems with a primary focus on the Student Information System (SIS) and its integrations with other Corporate platforms. All changes across SIS and corporate systems should adhere to ALU’s stability, replicability and governance standards.This role is both strategic and hands-on: you will design and implement an automated testing framework, develop manual and automated test scripts tied to user stories, conduct regression and integration testing and ensure seamless collaboration between developers, analysts and business owners. The ideal candidate is detail-oriented, methodical and passionate about building high-quality systems that enhance user experience and institutional performance.

ROLE RESPONSIBILITIES

QA Strategy & Governance

• Define and implement QA standards, processes and automation frameworks across all SIS and corporate systems.
• Establish a test management strategy that covers functional, integration, regression and user acceptance testing (UAT).
• Ensure test coverage aligns with user stories, acceptance criteria and system requirements.
• Maintain a central QA documentation repository, including test cases, scripts and defect logs.

Test Planning & Execution

• Reduce production defects by implementing proactive testing gates and enforcing test readiness criteria before deployment.
• Design, develop and execute test cases (manual and automated) for new features, integrations and releases.
• Conduct end-to-end testing of SIS workflows; particularly points of integration with Finance (e.g., student billing, refunds, payments, reconciliations).
• Perform regression testing to ensure new changes do not break existing functionality.
• Track and manage defects through the full lifecycle from discovery to resolution.
• Own the final QA sign-off for releases and ensure readiness criteria are met before deployment.
• Incorporate basic security testing and collaborate with the Cybersecurity team to ensure vulnerabilities are identified early.

Automation & Tools Implementation

• Implement and maintain appropriate automated testing tools (e.g., Selenium, Provar, Playwright, TestComplete, or similar).
• Develop reusable automated test scripts and data sets to improve efficiency and coverage.
• Integrate automated testing with the CI/CD pipeline where applicable.
• Monitor test automation results and generate clear reports for stakeholders.

Collaboration & Continuous Improvement

• Work closely with developers and business analysts to clarify requirements, acceptance criteria, and test readiness.
• Partner with data and system integration teams to validate data accuracy between SIS, Finance and other corporate platforms.
• Support UAT by coordinating testing with end users and providing structured feedback mechanisms.
• Identify recurring issues, propose process improvements, and advocate for quality-first development practices.

Reporting & Metrics

• Produce regular QA reports summarizing defects, testing progress, release readiness and quality trends. The following KPI’s indicate success: 95% of defects discovered before production;
• 90% automation coverage of critical SIS workflows and 100% of releases pass QA readiness gates
• Maintain testing dashboards for visibility across the Transformation Office.
• Provide post-release reviews and feedback loops to improve future testing cycles.
• Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALCHE’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

QUALIFICATIONS

• Bachelor’s degree in IT, Computer Science, Information Systems, Software Engineering, or related field.
• 5+ years’ experience in software quality assurance
• Strong hands-on experience with both manual and automated testing methodologies.
• Proficiency with automated testing tools such as Selenium, Provar or equivalent.
• Solid understanding of software development life cycle (SDLC), Agile methodologies, and test management tools (e.g., Jira, AzureDevops).
• Demonstrated experience testing integrated enterprise systems, preferably Student Information Systems, ERP or CRM systems
• Strong SQL skills for data validation and backend testing.
• Excellent analytical, documentation and communication skills.

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The Senior Project Manager & PMO Lead is responsible for shaping and driving ALU’s execution culture by building a strong Project Management Office (PMO) and delivering high-impact strategic and digital initiatives. This role is deeply hands-on: the PM will lead major institution-wide projects while simultaneously establishing the systems, standards and operating rhythms that ensure project discipline across the university.

The ideal candidate combines strategic oversight with operational precision, thrives in execution-heavy environments and has a proven ability to manage complex cross-functional teams. They will collaborate closely with the Enterprise Transformation team, ExCo, and departments across the Business Office (Risk & Performance, Finance, People, Legal) as well as academic leaders including Deans and their Heads of Department to strengthen project ownership, promote accountability and embed ALU’s unified project delivery framework across the institution.

ROLE RESPONSIBILITIES

Build and strengthen the Project Management Office (PMO)

• Establish strong foundations for a high-performance PMO, including standardizing governance models, communication rhythms and escalation pathways.
• Benchmark, refine and implement a unified Project Management Framework tailored to ALU’s needs.
• Digitize and streamline PMO processes, documentation and communication flows to ensure transparency, consistency and institutional memory.
• Develop OKRs and performance metrics for the PMO collaboratively within the first 90 days.

2. Drive hands-on project delivery

• Lead complex, strategic, operational and digital projects from discovery to close-out.
• Develop high-quality project artefacts including project charters, detailed plans, RAID logs, governance structures and cost tracking mechanisms.
• Facilitate structured working sessions and enforce disciplined execution, scope management and rigorous change control.
• Maintain precision in delivery, ensuring projects remain on track against scope, timelines and approved budgets.
• Expected outcome: consistently updated, accurate project dashboards; disciplined reporting cycles; strong hygiene across all PMO-led and departmental projects.

Portfolio leadership and institutional visibility

• Lead strategic conversations with senior leadership to translate institutional priorities into a clear and actionable project portfolio.
• Partner with business units to identify needs, shape project proposals and develop period-based roadmaps that reflect strategic intent, capacity and resourcing realities.
• Drive disciplined portfolio management by constructively challenging RAG statuses, uncovering root-cause blockers and ensuring teams move beyond reporting to actively improving project health and delivery outcomes.
• Deploy and oversee an integrated Project Portfolio Management (PPM) dashboard offering clear visibility into project health, dependencies, risks and impact across all strategic and enabling initiatives.
• Ensure all active projects—both PMO-led and those led by departmental PMs—are updated monthly with complete and accurate data to enable confident ExCo decision-making.
• Support planning and prioritization cycles by providing reliable information on resource allocation, risk exposure and delivery feasibility.
• Expected outcome: a single source of truth for institutional execution, with transparent updates on scope, timelines, budgets and risks.

Cross-functional collaboration and leadership

• Serve as a partner to the ExCo, Transformation Office, Risk & Performance, Finance, Legal and People teams to ensure alignment between strategic objectives and project execution.
• Support Deans and their teams in building project ownership, planning clarity and structured follow-through.
• Facilitate alignment between academic and operational initiatives to ensure institutional coherence.
• Build trust and influence across diverse stakeholder groups, acting as a bridge between strategy and delivery.
• Expected outcome: a culture of accountability and structured communication adopted across departments.

Capability building and culture development

• Train project leads across all functions on the unified delivery framework and PMO tools.
• Establish a strong community of practice for project managers and coordinators institution-wide.
• Promote a culture of discipline, precision, transparency and ownership in every stage of project execution.
• Introduce monthly compliance check-ins to reinforce standards and build repeatable delivery habits across teams.
• Expected outcome: 100% adoption of the project management framework across all initiatives and strengthened internal execution muscle.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALCHE’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

REQUIRED EXPERIENCE

• At least a Bachelor’s degree in Project Management, Business, Management Information Systems or a related field.
• PMP certification is required (additional Agile or Prince2 certifications are an advantage).
• Expertise in project management tools e.g. Asana and JIRA is required.
• Minimum 8 years’ experience successfully managing large-scale, multi-stakeholder strategic projects across digital and non-digital domains.
• Demonstrated experience leading or establishing a PMO, including frameworks, governance and reporting structures.
• Strong analytical and communication skills, with the ability to translate complex project information into clear insights for executive audiences.
• Proven ability to deliver high-quality outcomes in environments with evolving processes, ambiguity and high accountability.