• The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa.
• As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.

User experience research leadership (80%)

• You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
• You will guide the team on best-in-class research methods – especially on gathering feedback on our app and digital product experience.
• Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
• Together with the Research Ops associate, you will own the data collection quotas and ensure that

People Management (20%)

• Contribute to skills-building for Customer Insights teams and other teams as required
• Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
• Conduct team meetings to receive, give feedback and disseminate important information
• Maintain team morale and organizational alignment
• Coordinate hiring and onboarding of Associates

You Might Be a Good Fit If You:

• Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup
• Are excited to be a champion for our customers in everything you do
• Technical understanding and practical experience of quantitative and qualitative research techniques
• Love figuring out how to ask the right questions and structure surveys to achieve a desired insight
• Are confident analyzing, interpreting, and storytelling with data
• Can manage team members to deliver high-quality research outputs and to grow professionally
• Love fast-moving environments with a sense of urgency to get the job done