Job Summary

The role holder is responsible for assisting in risk management through assessing the eligibility of applicants to obtain medical cover, issuing quotations, policy setups, improve on operational efficiency and maintain service levels within set standards of service and agreed contract terms, renewal analysis and renewal.

Key Responsibilities

• Maintain detailed and accurate records of health business policies underwritten and decisions made (electronically and in physical files). ​
• Underwriting of health insurance risks. ​
• Participate in preparation of quotations within set standards. ​
• Membership management for new and existing business. ​
• Preparation and issuance of medical cards within set time frames. ​
• Preparation and issuance of debits, and credit notes within set time frames. ​
• Preparation and issuance of policy documents. ​
• Implementation of policy suspension and policy cancellations. ​
• Carry out scheme performance analysis and propose appropriate renewal terms. ​
• Renewal of policies in the system within set time frame. ​
• Client relationship management. ​ Maintain cordial relationships with clients and brokers through regular engagements and meetings. ​
• Attend to correspondence and client queries (both written and by phone) within set timelines. ​
• Liaison with the other departmental and company functions to ensure smooth delivery of services to insured clients. ​
• Preparation and issuance of various reports as may be required from time to time.

Qualifications

• Bachelors degree in insurance or related discipline

Experience

• 1-2 years experience in a similar role

Competencies:

• Fast learner & Adaptability ​
• Ability to work with minimal supervision ​
• Excellent communication skills ​
• Self-motivation ​
• Flexibility
• Good time management ​
• Good analytical and report preparation skills ​
• Good skills on use of MS Office and other office applications ​
• Teamwork and relationship management ​