Role Overview:

We are seeking a proactive and results-driven Telesales Representative to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls, managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.

Job Description

• Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
• Follow up on leads and customer inquiries to close sales opportunities.
• Engage repeat customers to facilitate re-orders and maintain long-term relationships.
• Record and update customer interactions, call logs, feedback, and order details in the system.
• Respond promptly and professionally to customer questions, concerns, and complaints.
• Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
• Prepare daily and weekly call performance and sales reports.
• Provide insights on customer preferences, trends, and feedback to improve service delivery

Job Requirements

• Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field.
• 1–2 years of experience in telesales, call centre operations, or customer service, preferably in FMCG or agribusiness.
• Excellent communication skills in both English and Kiswahili.
• Customer-focused, confident, and persuasive with a positive attitude.
• Familiarity with CRM or sales tracking tools.
• Strong organizational skills and ability to work in a fast-paced, target-driven environment.
• High attention to detail and a strong sense of accountability.