KEY RESPONSIBILITIES

• Develop and execute a comprehensive technology vendor management strategy to selecting, engaging, and overseeing external technology providers to ensure they align with the Group’s goals, deliver value, and minimize vendor risk.
• Collaborate with Supply Chain Management (SCM) and business owners to evaluate all contractual documentation (MSA, SLA, SOWs) including pricing models, compliance requirements, and exit strategies, for potential Technology vendors. 
• Coordinate with system and business owners to ensure sufficient budgeting is provided for all vendor contracts every financial year.
• Monitor and report on the performance of Technology vendors to ensure delivery is in line with contractual obligations, performance metrics and escalate breaches to SCM and Legal for remediation/compliance enforcement.
• Collaborate with SCM and Software Asset Management (SAM) to continuously assess and mitigate Technology vendor risks such as data breaches, regulatory non-compliance, license non-compliance, and supply chain disruptions.
• Build long-term technology vendor relationships and partnerships through regular service review meetings with vendors in conjunction with System and Business owners across the group.
• Follow through the implementation of service improvement plan/initiatives as documented in the CSI register in collaboration with various stakeholders across the group related to Technology Vendors.
• Act as a central point of contact and escalation for IT vendor/stakeholder issues and coordinate, control and resolve issues/problems by devising alternative courses of action and contingency plans including innovative approaches.
• Ensure all IT Services and products across the group are supported by valid contracts and contract milestones including expiry and renewal processes are tracked and escalated as the case may be.
• Liaise with SCM and legal partners to review, report on and revise contractual agreements as necessary.

Qualifications: Academic

Education 

• Bachelor’s Degree (any IT/ Business Related degree) RQ

Professional Qualifications

• ITIL Foundation or Project Management certification
• Certified Supply Chain Professional (CSCP) or equivalent.
• Certified Contract Manager (CCM) or equivalent legal/contracts certification RQ
• MASTERS MBA/Msc AA

Experience

Total Minimum No of Years’ Experience Required

6 years

Detail Minimum No of Years Need Type[1]

• Experience in IT service delivery, IT contract management, or general vendor management 6 ES
• Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements 6 ES
• Project management, sourcing, business analytics, vendor relationship management, procurement, or prior vendor performance management background 3 ES
• Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication. 2 ES
• Experience working with all key departments/internal stakeholder and knowledge of procurement and vendor management practices  2 ES
• Project Management experience 2 ES
• People Management  1 ES