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Technical Support Specialist – Primary Data Unit (Global) at Genesis Analytics

  • Job Type Full Time
  • Qualification MBA/MSc/MA , PhD/Fellowship
  • Experience 3 years
  • Location Nairobi
  • Job Field ICT / Computer&nbsp

Technical Support Specialist – Primary Data Unit (Global) at Genesis Analytics

Technical Support Specialist – Primary Data Unit (Global)

KEY RESPONSIBILITIES:

Provide technical support for PDI’s suite of integrated tech tools, ensuring efficient and effective use in data intelligence projects:

  • SurveyCTO: Mobile data collection
  • Airtable: Relational database for project and data management
  • Google Looker Studio/PowerBI: Dashboards
  • Softr: Fieldwork Portals
  • Stata: Data cleaning and statistical analyses
  • GIS: Mapping and geospatial analysis
  • Assist in the development and troubleshooting of data collection tools, backend data management systems, analytics and dashboards.
  • Support the development of standards and guidelines around PDI’s suite of integrated tech tools.
  • Support the development and implementation of data quality and cleaning protocols.
  • Conduct training sessions and workshops to build technical capacity within the team and across the wider firm.
  • Troubleshoot technical issues and provide timely solutions to ensure project timelines are met.
  • Document technical support processes and maintain detailed records of issues and resolutions.
  • Support the team on project implementation when required.

KEY QUALIFICATIONS AND REQUIREMENTS:

  • Integrity – as custodians of data quality for development projects, we value trust and transparency above all else.
  • Master’s degree or higher in Information Technology, Computer Science, Data Science, Economics, Public Health or related fields.
  • At least 3 years of experience in data-driven work (quantitative and/or qualitative) in a technical position, including: data collection and management systems, analytics and visualisation.

Proven experience with the same or similar stack of tech tools that PDI uses:

  • SurveyCTO/ODK/Kobo: Mobile data collection
  • Airtable/Relational database: Relational database for project and data management
  • Google Looker Studio/PowerBI: Dashboards
  • Softr: Fieldwork Portals
  • Stata/R/Python: Data cleaning and statistical analyses
  • QGIS/ArcGIS: Mapping and geospatial analysis
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication skills, with the ability to convey technical information to non-technical audiences.
  • Experience with training and capacity building initiatives is a plus.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Tech-savvy individual excited to work with new digital platforms.
  • Excellent written and verbal communication in English.

 Genesis consultants carry a balanced combination of powerful intellect, strong technical skills, and a consulting character to match. Successful candidates for roles at Genesis:

  • Are passionate, self-motivated and energetic problem-solvers
  • Value integrity and exhibit ethical behaviour
  • Are analytical thinkers and fast learners with an excellent academic record

Method of Application

Interested and qualified? Go to Genesis Analytics on genesis.mcidirecthire.com to apply

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