What we’re looking for:

• Outstanding fluency in English with high level of confidence to communicate with native English speakers.
• Proficiency in both Windows and Linux operating systems
• Experience troubleshooting IIS, Windows Services, and VM environments with ability to debug application crashes, registry errors, and permission issues.
• Proficiency in reading and analyzing system or application logs to diagnose problems.
• Organized, with strong communication skills, able to effectively share information with both technical and non-technical audiences.
• Strong problem-solving and troubleshooting skills with basic understanding of computer systems, mobile devices, and common troubleshooting methods.
• Willingness to learn and develop skills in technical support and remote device management.
• Working hours: 44 hours per week.
• Coverage hours: 2 pm – 10 pm EAT

Desirable skills (not required):

• An Associate’s or Bachelor’s degree in one of the following fields is preferred: Information Technology, Computer Science, Network Administration, Cybersecurity
• Familiarity with Windows Server and cloud-based systems (Azure, AWS, GCP)
• Experience troubleshooting boot errors, user profile corruption, and system crashes.
• Familiarity with PowerShell, Bash, or Python is a significant advantage.