Key responsibilities:

• Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Relevant proficiency in following technologies – HPE, DELL, VMware, CompTIA A+.
• Ability to develop an understanding of fundamental project and administration processes.
• Hands-on proactive in approach.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Relevant certifications such as – HPE Proliant servers, MSA Storage; Dell PowerEdge servers; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate – DCA-ISM.