Key Responsibilities

• Respond to customer inquiries via WhatsApp, social media, phone, and email in a professional and timely manner.
• Guide customers on product selection, availability, sizes, and delivery options.
• Process and fulfill online orders, including packaging and coordinating with delivery/rider services.
• Record daily sales transactions and maintain simple bookkeeping records (cash, M-Pesa, and bank).
• Assist with preparing sales reports, expense records, and stock reconciliations.
• Update product listings, prices, and stock levels on e-commerce platforms and social media.
• Handle customer complaints, returns, and exchanges in line with company policy.
• Working with social media specialist in support of posting products, promotions, and engaging with followers on social media.
• Keep the shop and inventory organized and assist in stock-taking.

Qualifications & Skills

• KCSE Certificate or equivalent; diploma in sales, marketing, accounting, or IT is an added advantage.
• Basic knowledge of bookkeeping, record-keeping, or cash reconciliation.
• Experience in retail, e-commerce, or customer service preferred.
• Comfortable using smartphones, computers, and social media platforms (Instagram, Facebook, TikTok, WhatsApp Business).
• Strong communication and interpersonal skills.
• Basic math and analytical skills.
• Honest, reliable, and highly organized.
• Ability to multitask and work in a fast-paced environment.

Personal Attributes

• Passionate about fashion, beauty, and online sales.
• Friendly, approachable, and customer-oriented.
• Tech-savvy and eager to learn.
• Detail-oriented, proactive, and responsible with money.