Key Responsibilities

• Manage the teams handling Sea Export out of Kenya.
• Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives (objectives given by top management)
• Evaluate the subordinates performance
• develop the skills of the employees
• Implement good conditions (procedure) of the case transfer in case of organization changes within the team.
• Ensure the new incoming staff policy is in place as well the training.
• Define and control absences.
• Build the MO organization, expertise, the means and ensure the standard process are in place
• Ensure the organization, the expertise and the means are in line with the objectives given by the Manager
• Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
• Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
• Coordinate & Monitor  Operations
• Monitor the quality of service provided to the clients (internal as well external) and take appropriate action to achieve the service the clients are paying for. 
• Control and Manage the risks
• Ensure the risk control framework (process, team, training…) is in place.
• Implement all actions to ensure minimal extra/ additional charge exposure
• Ensure our agreed contractual KPIs with the clients and internal KPIs are met
• Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files…) and manage the risk (focus on debit).
• Assist the customer disputes process in coordination with the Front Office and Back Office (Legal, Insurance) and implement actions to neutralize the repetition of root causes.
• Ensure the proper insurance cover, of our services including our own means or contracted, is in place with the Back-Office support (Insurance).Inform Management
• Identify critical customers (cargo nature, volumes, financial position, key account …) and put in place the conditions for a specific operations monitoring as appropriate.
• Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Manager.
• Prepare and communicate a monthly report to the Manager  regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors …)

Requirements

• Business Degree
• Diploma in Clearing & Freight Forwarding or related field

Experience

• 5 years in a busy C & F company handling Sea Export & 1 year in a managerial role