- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 7 years
- Location Nairobi
- Job Field Consultancy  , Travels & Tours 
Senior Tour Consultant at ATL Global Business
Senior Tour Consultant
- Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences.
- The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel.
- Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele
Key Responsibilities
- Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
- Manage key accounts and agent relationships with professionalism, speed, and discretion.
- Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
- Act as the escalation point for complex bookings and resolve issues with urgency and precision.
- Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
- Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
- Contribute to the continuous improvement of processes, service quality, and client satisfaction.
Minimum Requirements
- Bachelor’s degree in Tourism Management, Tour Operations, or a related field.
- At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
- Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal capabilities.
- High level of attention to detail and analytical thinking.
- Ability to multitask, manage time efficiently, and lead under pressure.
- Skilled in conflict resolution, problem solving, and stress management.
- Proficient in Tourplan and general ICT tools.
- Fluent in English; knowledge of a foreign language is an added advantage.
Method of Application
Interested and qualified candidates should forward their CV to: atlglobalbusiness@gmail.com using the position as subject of email.
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