Key Responsibilities

Infrastructure Strategy & Planning

• Develop and execute the organization’s IT infrastructure strategy in line with business goals.
• Lead capacity planning, performance optimization, and lifecycle management for infrastructure components.
• Drive the adoption of modern technologies such as cloud computing, virtualization, and automation to enhance efficiency and reduce operational costs.
• Ensure infrastructure resilience through effective disaster recovery and business continuity plans.

Operations & Service Delivery

• Oversee daily operations of IT infrastructure, including data centers, networks, servers, and cloud platforms.
• Define and monitor Service Level Agreements (SLAs) for internal and external service delivery.
• Ensure consistent uptime, reliability, and performance across infrastructure systems.
• Lead root cause analysis for incidents and drive continuous improvement initiatives.

Security & Compliance

• Ensure that all infrastructure systems meet cybersecurity, regulatory, and compliance requirements (e.g., CBK ICT Guidelines, ISO 27001, PCI DSS).
• Implement and maintain robust security controls to protect organizational data and systems.
• Collaborate with information security teams to identify and mitigate infrastructure-related risks.

Vendor & Stakeholder Management

• Manage vendor contracts and relationships for infrastructure products and services.
• Negotiate service agreements to optimize costs and ensure quality delivery.
• Work closely with business units, risk, and audit teams to align infrastructure capabilities with organizational needs.

Leadership & Team Development

• Lead, mentor, and develop a team of 7 IT professionals to deliver operational excellence.
• Foster a culture of accountability, innovation, and continuous learning within the team.
• Manage departmental budgets and ensure optimal utilization of resources.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT, Business Administration, or related discipline is an added advantage.
• Professional certifications such as CCNA, CCNP, ITIL, VMware, AWS/Azure, or CISSP are highly desirable.
• Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior managerial role.
• Proven track record in managing enterprise-level infrastructure within the financial services or large corporate environment.