KEY RESPONSIBILITIES:

• Develop multi-level and multi-functional relationships with Government (Central and County) and Regulatory bodies to drive adoption of the bank’s digital platform for payments and disbursements
• Engage, onboard, develop and provide custom made solutions for target partners and their value chains so as to drive for C2B, B2C, B2B payments/collections on the bank’s digital platforms by closely coordinating the teams – corporate, retail & DFS.
• Manage all tendering, contract negotiations including commercials and execution of the same
• Work with the internal stakeholder teams on deployment and commercialization of aligned products/services.
• Support product development teams internally and externally to proactively build new use cases or new joint ventures for onboarded customers and their value chains to ensure better customer & user experience
• Ensure compliance with signed-off Service Level Agreements (SLAs) to achieve acceptable NPS and CES as per set targets
• Ensure compliance with all DFS policies and processes in the execution of all tasks by self and team
• Coach, develop and manage the team under him/her to deliver on the units set targets for the mandate outlined for  digital growth delivery for government, corporates , social enterprises and partneships
• Deliver the unit’s revenue, deposits, recruitment, NPS and CES targets

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    From a recognized university    RQ
• Master’s Degree    From a recognized university    AA

Experience

Total Minimum Cumulative No of Years’ Experience Required

•  8 years

Detail    Minimum No. of Years    Need Type[5]

• Relationship Management at Senior Level in Key Accounts Management / Enterprise Business Sales/Government Sales/B2B Sales or Business Development in FMCG, Telcos or IT firms    6    ES
• Team Management    4    ES
• Stakeholder management within and without the organization to drive the agenda of both the customer and that of the organization    6    ES