KEY RESPONSIBILITIES:

• Oversee the operational delivery and lifecycle management of shared collaboration and productivity platforms including Microsoft 365, Box, cloud-native databases, and Domino servers.
• Drive modernization of the shared application environment, leading efforts to decommission legacy platforms and migrate to scalable, cloud-native solutions.
• Ensure platforms are secure, compliant, and optimized for both field and office environments, in collaboration with the Cybersecurity team.
• Oversee technical operations, system upgrades, licensing, and vendor management across shared applications.
• Partner with Architecture and ITSM teams to ensure platform integration, service reliability, and alignment with governance standards.
• Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
• Collaborate across GTD business units to ensure consistent delivery, platform usability, and continuous improvement.
• Collaborate with the Digital Workplace team (under TBM) to support adoption goals, contribute to platform governance, and ensure operational readiness of roadmap initiatives.
• Coach and mentor teams in Agile ways of working, fostering iterative delivery and platform evolution.
• Provide platform support guidance to regional and field IT teams, ensuring accessibility and functionality in low-connectivity settings.
• Contribute to adoption strategies of the digital workplace in partnership with the TBM team.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization’s new ways of working.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 
• Requires experience in supervising and building relationships with people at a variety of levels.
• Typically has 7 to 10 years of relevant IT and business work experience. 
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 
• Strong technical understanding of Microsoft 365, cloud database environments (e.g., Azure SQL), Box, and Domino.
• Demonstrated success in managing platform transitions, system upgrades, and modernization programs.
• Working knowledge of Agile delivery methods and coaching teams in iterative improvement.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
• Security-first mindset with experience in identity, access management, and data compliance.
• Excellent collaboration and stakeholder engagement skills across global, cross-functional teams.
• Experience working in humanitarian or decentralized global organizations is desirable.