Job Purpose

To provide administrative and clerical support to ensure efficient operation of the office, assist managers and employees with organizational tasks, and maintain effective communication within and outside the organization.

Key Responsibilities

• Manage and coordinate day-to-day administrative tasks.
• Handle incoming and outgoing correspondence (emails, letters, calls, deliveries).
• Maintain filing systems—both electronic and physical.
• Schedule and organize meetings, appointments, and travel arrangements.
• Prepare and distribute meeting agendas, minutes, reports, and other documents.
• Maintain office supplies inventory and place orders when necessary.
• Receive and direct visitors to the appropriate departments or personnel.
• Maintain confidentiality of sensitive information.
• Assist with data entry, record keeping, and general office management tasks.
• Support senior staff with administrative duties as assigned.

Key Qualifications

• Diploma or Certificate in Secretarial Studies
• Proven experience as a secretary, office administrator, or similar role.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• High level of confidentiality and professionalism.
• Ability to work with minimal supervision.

Key Competencies

• Attention to detail
• Time management
• Customer service orientation
• Problem-solving skills
• Interpersonal and communication skills
• Teamwork