The Role

The successful candidate will be expected to:

• Champion agility and continuous improvement by coaching teams on Agile principles and practices to foster self-organization, collaboration, and delivery excellence.
• Own and manage delivery planning by developing and maintaining sprint and release plans while ensuring dependencies, risks, and milestones are clearly managed and communicated.
• Drive measurable execution through tracking and analyzing key Agile metrics such as velocity, throughput, cycle time, and team health to guide continuous improvement.
• Facilitate collaboration and problem-solving by building an environment of trust and transparency, proactively removing impediments, and coordinating across business, technology, and support functions.
• Enhance reporting and governance by preparing and presenting executive-level reports, dashboards, and retrospectives that provide clear visibility of progress, risks, and achievements.
• Support Product Owners by collaborating on backlog refinement, ensuring alignment with business goals, and maintaining a clear Definition of Done.
• Lead with influence and authenticity by fostering a culture of accountability, empathy, and continuous improvement.
• Champion Agile evangelism by guiding teams and stakeholders toward more adaptive and customer-focused ways of working.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A Bachelor’s degree in IT, Business, or related field, with relevant professional qualifications in Agile or Project Management.
• Certified Scrum Master (CSM, PSM I/II, or SAFe) with proven, hands-on Scrum experience.
• At least 4 years’ experience working as a Scrum Master in a fast-paced software delivery environment, ideally within digital product or financial technology teams.
• Strong understanding of Agile frameworks such as Scrum, Kanban, and XP, including experience in tracking and using metrics to drive continuous improvement.
• Proven ability to plan, measure, and report on delivery outputs such as velocity, burndown, and delivery KPIs, with strong analytical and documentation skills.
• Experience using Agile tools such as TFS, Daptive, or Azure DevOps for workflow management and reporting.
• Excellent communication, presentation, facilitation, and interpersonal skills, with the ability to simplify complex information and align diverse teams.
• A problem solver and coach who is resilient, adaptable, and capable of navigating ambiguity with focus and calm.
• A strong sense of accountability and structure, balanced by empathy and a passion for team growth and innovation. 

You Will Thrive in This Role If You:

• Combine strategic thinking with operational discipline.
• Enjoy translating data and insights into meaningful action.
• Are a natural facilitator who brings out the best in others.
• Value continuous improvement and iterative learning.
• Communicate with clarity, confidence, and empathy.
• Believe agility is not a process but a mindset.