Key Reponsibilities

Agronomic & Veterinary Support:

• Offer basic agronomic advice on crop selection, soil health, pest and disease management, and best farming practices relevant to the local context.
• Guide customers on the appropriate use of fertilizers, pesticides, and other agrochemicals, emphasizing safety precautions and environmental considerations.
• Provide basic veterinary advice on common livestock ailments, animal nutrition, and hygiene practices.
• Recommend suitable over-the-counter veterinary products, explaining their usage and dosage.
• Recognize when to refer customers to qualified veterinarians for more complex animal health issues.
• Stay updated on the latest agricultural trends, technologies, and best practices through continuous learning.

Counter Sales Operations and Customer Support

• Attend to walk-in clients and ensure a welcoming customer service experience.
• Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.
• Maintain cleanliness of the sales counter and shelves.
• Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.
• Support issuance of products during high-traffic periods at the shop.

Order and System Management

• Process orders efficiently in the system and forward approved Purchase Orders to Accounts.
• Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.
• Track and manage stock movement on the shop floor in coordination with the Inventory Team.

Customer Satisfaction and Retention

• Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.
• Encourage customer feedback and implement service improvement suggestions.
• Record, measure, and report customer satisfaction levels monthly.

Job Requirements

Qualifications

• Diploma or Degree in Animal Health, Sales or Agronomy Science.
• 3+ years of counter sales or front-desk sales experience in Agrovet or Veterinary retail setting.
• A valid Kenya Veterinary Board (KVB) License.
• Basic understanding of common livestock diseases, animal nutrition, and over-the-counter veterinary products
• Strong knowledge of agricultural inputs and their application.
• Ability to explain technical information clearly to a diverse customer base.
• Strong numerical and cash handling skills.
• Proficiency in using a point-of-sale (POS) system and basic computer applications.
• Ability to work independently and collaboratively as part of a team.
• Willing to relocate or residing in the surrounding areas of Naivasha, Kiracha or Flyover.