The successful candidate is responsible for leading and growing the commercial operations in Kenya and Eastern Africa, driving sales, business development, and account management. To be successful in this role, you will need to effectively manage external stakeholders within your pipeline and portfolio, as well as internal stakeholder groups including Operations Team Managers.

Key Responsibilities

• Develop and execute a comprehensive market strategy to expand the presence in Kenya and the wider Eastern Africa region on a profitable basis.
• Identify and pursue new business opportunities, partnerships, and revenue streams to drive sustainable growth.
• Lead sales and marketing initiatives to enhance brand visibility, customer acquisition, and retention.
• Analyze market trends, customer needs, and competitor activities to maintain a competitive edge.
• Build and manage a strong opportunity pipeline to achieve annual sales, revenue, and retention targets.
• Develop and implement an integrated sales, account management, and operations strategy to optimise performance and customer satisfaction.
• Oversee key account management and new customer onboarding to ensure service delivery meets or exceeds expectations.
• Collaborate with regional counterparts and industry bodies to share best practices, anticipate market trends, and strengthen the position in the market.

Requirements & Qualifications

• Bachelor’s degree in a relevant field
• A minimum of 5 years of relevant work experience for a Travel company focusing on corporates and NGO’s
• Strong Communication and Presentation skills
• Pro-active, sales driven, excellent selling and negotiation skills
• Result driven with a proven sales track record
• Ability to understand customer needs and finding and tailor solutions to meet those needs.
• Commercially focused and looking to lead success across a substantial portfolio of customers.
• Thrive in developing long-term sustainable partnerships that customers can clearly see benefit them.
• Ability to think strategically and apply strategies that ensure KPIs are exceeded.