Position Summary

• The Sales Manager will be responsible for developing and executing sales strategies to increase hotel occupancy, grow revenues from corporate and individual clients, and maintain strong relationships with travel agents, tour operators, and other strategic partners. The successful candidate will have a deep understanding of the hospitality market in Nairobi and possess strong leadership and communication skills.

Key Responsibilities

• Develop and implement effective sales strategies aligned with the hotel’s revenue goals.
• Lead the sales team to achieve and exceed monthly and annual targets.
• Manage corporate accounts and identify new business opportunities.
• Build and maintain relationships with key clients, travel agencies, and event organizers.
• Conduct regular market analysis and competitor benchmarking.
• Plan and oversee promotional events, marketing campaigns, and networking activities.
• Prepare detailed sales reports, forecasts, and budgets for senior management.
• Collaborate with the operations and reservations teams to ensure high levels of guest satisfaction.
• Monitor customer feedback and address concerns promptly to maintain a positive brand image.

Qualifications & Experience

• Bachelor’s degree in Sales & Marketing, Hospitality Management, or a related field.
• Minimum of 5 years’ experience in a sales role within the hotel industry.
• Must have worked consistently in the hotel/hospitality sector throughout their career.
• Strong understanding of the Nairobi hospitality market and customer behavior.
• Proven ability to develop and close business deals with corporate and individual clients.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in sales CRM software and MS Office applications.