Key Responsibilities:

• Conduct daily outbound calls to leads and existing customers to promote products, upsell, and drive conversions.
• Engage with repeat customers to facilitate re-orders and ensure a positive customer experience.
• Follow up on inquiries, leads, to close sales opportunities.
• Maintain and update customer records in the system, including call logs, feedback, and order details.
• Respond to customer questions, complaints, or concerns with professionalism and efficiency.
• Work closely with dispatch teams to ensure accurate order fulfillment and delivery follow-up.
• Prepare basic sales reports and performance updates.
• Assist in identifying trends in customer preferences and market feedback.

Job Requirements

• Diploma or degree in Sales, Marketing, Business, Agribusiness, or a related field.
• 1–2 years of experience in sales, tele sales, or customer service, preferably in FMCG or agribusiness.
• Strong phone communication skills in both English and Kiswahili.
• Proactive, confident, and persuasive with a customer-first attitude.
• Familiarity with sales tracking tools.
• Comfortable working in a fast-paced, target-driven environment.
• Strong organizational skills and attention to detail.