Department: Sales and Reservations

Reports to: Sales Manager 

About Our Client

Our client, Tanganyika Wilderness Camps (TWC), is a premier safari and hospitality company operating across Tanzania’s most iconic wildlife destinations. Known for delivering exceptional and authentic African safari experiences, TWC is committed to sustainability, personalized service, and world-class guest care. With a strong presence across national parks and game reserves, they continue to set the benchmark for immersive, high-quality safari travel.

As TWC expands its customer-facing and reservations operations, we are seeking a passionate, customer-focused, and detail-driven Sales Consultant to join their team and support the full sales and booking cycle (remotely).

Role Purpose

The Sales Consultant will handle client inquiries, design bespoke safari itineraries, manage reservations, and ensure seamless travel logistics from start to finish. This role requires excellent communication, strong sales orientation, high accuracy, and the ability to coordinate with both clients and internal teams in a remote work environment.

Key Responsibilities

Sales and Client Engagement

• Respond promptly to inquiries and design personalized safari itineraries
• Convert leads into confirmed bookings through professional sales support
• Provide exceptional client service before, during, and after travel

Reservation and Booking Coordination

• Confirm lodges, flights, park permits, transfers, and activities
• Ensure accurate documentation of all confirmed bookings
• Place reservation holds and issue confirmations within required timelines

Safari Logistics and Documentation

• Prepare guest itineraries, travel packs, vouchers, and briefing notes
• Communicate guest preferences and special requirements to respective teams
• Conduct pre-arrival checks to ensure accuracy and service readiness

Cross-Team and Supplier Collaboration

• Liaise with Accounts, Operations, and Field Teams for smooth trip execution
• Follow up on payments and maintain accurate booking files
• Communicate efficiently with safari guides and partner lodges

Quality Control and Issue Resolution

• Perform final checks before travel to avoid errors or misses
• Support quick resolution of any service-related concerns
• Contribute to reporting and continuous improvement processes

Other Duties

• Maintain updated knowledge of destinations, lodges, and safari products
• Support marketing initiatives when required
• Undertake other responsibilities as assigned

Minimum Qualifications

• Diploma or Bachelor’s in Tourism, Hospitality, Business, or related field
• Minimum 2 years’ experience in safari reservations or travel sales
• Fluent in English and Kiswahili
• High organizational accuracy and ability to multitask in a remote setting
• Computer proficiency (MS Office, email systems, reservations software)
• Knowledge of Tanzanian safari destinations and wildlife travel logistics
• Preferred Software Competencies
• Microsoft Excel, Word, PowerPoint
• Outlook, Google Workspace, Zoom, WhatsApp
• Canva / Photoshop (added advantage)
• TripAdvisor and Google Business Suite

Personal Qualities

• Driven with strong sales mindset
• Excellent communicator and negotiator
• Professional, courteous, and client-focused
• Detail-oriented and highly organized
• Adaptive problem solver with strong teamwork skills

Equal Opportunity and Safeguarding

Our client is an equal-opportunity employer committed to fair hiring practices and safeguarding of children and vulnerable persons. All employees are expected to uphold their ethical and safety standards.