JOB DESCRIPTION

This position is responsible for welcoming retail customers (physical as well as telephone) to the store, offering exceptional customer service, responding to their enquiries, orienting them to the company products and providing information that helps them in making purchasing decisions.

This position is based in Nairobi, Kenya.

An overview of the duties and responsibilities of the role are outlined below:

• Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.
• Store Operations: Gain a comprehensive understanding of store operations, including cash handling, visual merchandising, and maintenance. Develop understanding on safety, security, and regulatory compliance standards.
• Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team members to understand sales strategies, customer engagement techniques, and effective product promotion. Participate in analyzing sales data and identifying opportunities for improvement.
• Product Knowledge: Develop and maintain a comprehensive understanding of the automotive products and accessories available at AutoXpress. Build expertise and understanding of product features, specifications, compatibility, and installation procedures to assist customers in making informed purchasing decisions.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Sales and Marketing or a business-related course.
• Minimum 2 years’ working experience in sales and customer service.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to providing outstanding service.
• Demonstrated problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.