CREDIT OFFICER (REF: CO/04/25)

Reporting to: The CEO

Roles and Responsibilities

• Review loan applications to ensure that they are complete and accurate in accordance with the Credit policy.
• Submit applications for verification and recommendation by the CEO and the Credit Committee.
• Handle customer complaints and inquiries and take appropriate action to resolve them.
• Liaising with the CEO in coordinating credit sub-committee meetings by availing the required information, reports and duly appraised loan forms for consideration.
• Preparing and finalizing credit reports (loans report, ageing analysis/Defaulters Report, loan Tracker and remittance status) and forwarding to the CEO for recommendations.
• Co-ordinate debt collection and guide the other staff on debt collection.
• Monitoring members’ loan repayments for compliance to the loan agreements.
• Check on the allocated non-performing loans, extrapolate them, communicate to members and make follow up.
• Negotiate payment arrangements/plans with customers who have delinquent loans.
• Write letters to defaulting units, defaulting members and guarantors and make follow up.
• Develop and implement credit policies
• Develop and implement credit products
• Performs any other duties as required.

Minimum years of experience required to have to be appointed to the position:

• Bachelor’s degree in accounting, Credit Management, Cooperative Management, Accounting, Business Management or equivalent
• CPA K or its equivalent
• Minimum Five (5) years of relevant experience
• Knowledge of SASRA regulations will be an added advantage

Other competencies:

• Very good command of both written and oral English
• Ability to advise senior management and member stakeholders on credit management initiatives.
• Strong business acumen and be highly dependable.
• Good customer service and interpersonal relations skills
• Proficient in Microsoft Office Suite of Packages