The RSA Technician (Licensed Technician Rider) is a critical frontline role within Spiro Kenya’s aftersales operations. The technician will be part of the 24-hour Roadside Assistance (RSA) team, providing on-call support to Spiro riders in need of emergency technical help, repairs, or basic maintenance in the field. This role requires a licensed motorbike rider with strong technical skills, excellent customer handling, and the ability to troubleshoot and resolve electric vehicle (EV) issues on-site, day or night.

KEY DUTIES AND RESPONSIBILITIES

• Emergency Technical Support
• Provide on-site diagnostics, repair, and recovery support for Spiro riders experiencing breakdowns or technical issues.
• Attend to RSA calls during assigned day or night shifts based on rota or emergency escalation. 
• Support minor repairs and troubleshooting for EV bikes, battery faults, or controller errors. 
• Field Maintenance & Minor Repairs 
• Carry out preventive maintenance or quick service interventions in the field to restore bike functionality and reduce downtime. 
• Accurately document interventions and escalate complex issues to the service center when needed. 
• Rider Support & Customer Service 
• Provide professional and courteous support to Spiro riders, ensuring confidence and safety during breakdown incidents.
• Educate riders on basic troubleshooting and safe practices where applicable. 
• Safety & Compliance 
• Ensure use of full PPE, safety tools, and adherence to Spiro’s RSA protocols and traffic regulations at all times. 
• Maintain cleanliness and readiness of the RSA motorbike and toolkit assigned. 
• Reporting & Coordination 
• Log all RSA calls, repairs, time-on-site, and parts used through the digital reporting system. 
• Coordinate with the service station and RSA control center for dispatch, tracking, and follow-ups.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS.

• Diploma or Certificate in Automotive Engineering, Electrical Engineering, or related field.
• Minimum 2 years hands-on experience in motorcycle or EV maintenance and repair.
• Prior experience in roadside assistance or mobile service support is an added advantage.
• Valid motorcycle license (Class F or G) with a clean riding record.
• Training or experience in electric vehicles (EVs) is a strong advantage.