Jobs

Reservations & Ticketing Executive – Aviation – Kenya at Achyutam

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Nairobi
  • Job Field Aviation / Airline&nbsp , Travels & Tours&nbsp

Reservations & Ticketing Executive – Aviation – Kenya at Achyutam

Reservations & Ticketing Executive – Aviation – Kenya

Role Overview

  • As an Airline Reservations & Ticketing Executive, you will be the face of our multi-brand airline representation at the customer service counter. You will handle reservations, inquiries, and ticketing for our partner airlines. Your role is vital in ensuring a smooth, efficient, and friendly service experience for every passenger while upholding the service standards of each represented airline.

Key Responsibilities

  • Manage daily reservations, ticketing, and booking amendments for all represented airlines with accuracy and efficiency.
  • Deliver exceptional customer service, addressing passenger inquiries on flight schedules, fares, travel policies, and related information.
  • Serve as a brand ambassador for each airline partner, ensuring their service standards, policies, and commercial priorities are consistently maintained.
  • Handle ticketing issues, cancellations, and changes promptly and professionally.
  • Operate and maintain accurate records within airline reservation systems (GDS) and internal databases.
  • Coordinate with internal operations and sales teams to support group bookings, special requests, and promotional activities.
  • Stay updated on airline policies, fare rules, and special offers to provide accurate information to customers.

Required Skills & Qualifications

  • Prior experience in airline reservations, ticketing, or travel agency operations preferred.
  • Working knowledge of airline reservation systems is an advantage.
  • Excellent communication and interpersonal skills with a strong customer-service mindset.
  • Ability to multitask and manage queries for multiple airline brands effectively.
  • Strong attention to detail, accuracy, and professional presentation.
  • Diploma or certification in Travel & Tourism, Aviation, or related field preferred.

Method of Application

Interested and qualified? Go to Achyutam on www.linkedin.com to apply

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