Job Overview:

We are seeking a highly proactive and detail-oriented Reservation Officer with at least 3+ years of experience in the tourism industry and/or customer care. The ideal candidate must have prior experience working with lodges, and tourism accommodation, possess basic accounting skills, and demonstrate excellent communication abilities. This role requires a professional who can manage reservations efficiently, ensure accuracy, and deliver a high standard of customer service.

Key Responsibilities:

• Manage and coordinate all reservations, ensuring accuracy and timely responses to client inquiries.
• Provide exceptional customer service, offering personalized assistance and resolving booking-related issues promptly.
• Collaborate with lodge teams to confirm availability, special requests, and accurate booking details.
• Maintain accurate records of reservations and prepare detailed reports for management.
• Handle payment processing, cancelations, and amendments while adhering to company policies.
• Ensure all financial transactions related to reservations are recorded accurately, utilizing basic accounting skills.
• Proactively identify opportunities to enhance customer satisfaction and streamline booking processes.
• Stay updated on lodge services, offerings, and tourism industry trends to provide valuable recommendations to clients.

Requirements

• Diploma/Degree in Tourism and Hospitality or a related field.
• At least 3 years of experience in the tourism industry and customer care.
• Proven experience working with lodges or tourism accommodation is mandatory.
• Basic accounting skills for handling payment processes and financial records.
• Strong customer care skills with the ability to build and maintain client relationships.
• Exceptional attention to detail and accuracy in managing bookings and reporting.
• Proficiency in using reservation systems and Microsoft Office Suite.