Key Responsibilities

• Demonstrate strong sales ability through consistent achievement of counter sales incentive goals.
• Prepares and processes rental transactions while obtaining and verifying all required information from the customer.
• Educates the customer in the details and availability of optional services; drivers, baby seat, GPS. Advise as an expert on all vehicles in the Avis fleet, all protection items and all extras.
• Ensures the ready line has appropriate car classes and quantities available.
• Communicates with management to monitor the fluctuating car inventory and availability.
• Responds to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person.
• Follows and maintains Quality Assurance Standards as issued by the organization.
• Fills all documents with all the information required.
• Assumes responsibility for accurately completing and processing reports and paperwork delegated by management.
• Responsible for continuous effort in communicating all company information as it pertains to the Rental Sales Agent.
• Responsible for notifying management of any business, employee, safety or customer concerns.
• Create the optimal rentals experience by maximizing on sales and service opportunities for every customer.
• Greet customers professionally and prepare the rental agreement.
• Meet all sales and service standards.
• Maintain cleanliness and order in the office area and also vehicles at the station.
• Complete daily lists and report to the Supervisor and Manager.
• Other job duties as assigned to meet the business needs.

Qualifications and Experience

Academic Qualifications

• Degree holder (Preferred).
• Diploma in Business Administration/Sales or any other relevant field.

Professional/Technical Qualifications

• Customer Care.
• Driving license (Preferred).

Experience

• Minimum of 3 years relevant experience.