Main purpose / objective of the position:

• To receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the office.  General administrative tasks will also form part of this position as part of support to the entire team.

Decision making authority:

• Per approval framework. Training would be required to take decisions of a general nature from which specific judgment can be made to meet a new situation not yet encountered.

Experience / Education:

• GR12 or equivalent and at least 2 years relevant experience.

Skills required:

• Telephone skills; General Administrative skills; computer literacy (MS Office, particularly Outlook and Word); Ability to Multi-task; Interpersonal skills.

Knowledge required:

• Switchboard
• Policies & Procedure
• Basic SHE experiences
• Managing access control
• Multi lingual – English a pre requisite
• Background in working within the heavy industrial manufacturing industry is advantageous
• Drivers license code 8 

Competencies required:

• Communication, Customer & Quality Focus, Methodical, Teamwork & co-operation, Self Confidence; Tolerance for Routine.

Major drivers of work volume:

• Sophistication of switchboard equipment; number and complexity of incoming calls.