Key Responsibilities:

• Greet and assist participants, visitors, and staff in a friendly and professional manner
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries
• Register study participants and update existing participants records accurately
• Coordinate with clinical and research teams to ensure smooth clinic operations
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies

Vacancy Requirements:

• Diploma in Front Office or equivalent (required)    Mandatory
• Additional certification in office administration or related field (preferred)    Mandatory
• Minimum of 1–2 years of experience in a receptionist or administrative role, preferably in a healthcare or research setting    Mandatory
• Experience working with electronic medical records (EMR) or scheduling systems is a plus    Mandatory
• Excellent communication and interpersonal skills    Mandatory
• Strong organizational and multitasking abilities    Mandatory
• Computer literate    Mandatory
• Ability to maintain confidentiality and handle sensitive information    Mandatory
• Basic knowledge of HIV prevention, including oral PrEP, is an advantage    Mandatory
• Friendly, empathetic, and patient-centered approach    Mandatory
• Ability to work in a fast-paced, research-focused environment    Mandatory