Key Responsibilities

• Receive, register, and guide patients and visitors in a professional and courteous manner.
• Manage patient appointments, admissions, and discharge processes.
• Handle patient billing, invoicing, and payment processing accurately.
• Process and verify SHA and private insurance documentation, approvals, and claims.
• Maintain accurate patient records and update hospital information systems.
• Respond to telephone calls, emails, and general inquiries promptly.
• Coordinate effectively with clinical and administrative departments to ensure smooth patient flow.
• Ensure confidentiality of patient information at all times.

Qualifications

• Diploma or Degree in Business Administration, Front Office Management, or a related field.
• Minimum of 2 years’ experience as a receptionist in a hospital or healthcare facility.
• Proven knowledge of SHA and private insurance operations.
• Strong communication, customer service, and interpersonal skills.
• Computer literate with experience in hospital management systems.
• Ability to work under pressure and handle multiple tasks efficiently.